FAQs

• Delivery & collection based on weekdays and during working hours

• All consumables and toilets are fully stocked with toilet rolls, soaps, hand towels & chemicals

• 24-hour customer telephone hotline, should you need to contact us urgently.

• VAT is not included in the price quoted, unless specifically stated and is subject to the standard VAT rate on the date of the event - not at the time of booking

If your event is less than 14 days away, the full balance needs to be paid in advance of delivery.

If your event is more than 14 days away, we require a 50% deposit to secure your booking. We will then send you an invoice prior to your event which needs to be settled in full the 14 days prior to your event.

Deposits and invoices can be paid by debit or credit card over the phone (no handling fee charged, American Express not accepted), online banking (BACs) or by cheque.

Simply Loos are insured for Public & Employee Liability. It is however the customer's responsibility to insure the unit(s) against loss or damage during the hire period. It is worth checking to see if you are covered by your household/event insurance policy.

Once the toilets have been sited on delivery they will not be able to be moved. If at the point of collection we find the toilets to have been moved from the original location any extra time required onsite or damaged caused will be chargeable to the hirer.

On delivery of our Luxury trailers we carry out a set of tests to ensure that everything is functioning correctly before we leave. We will also provide a 24hour contact details to ensure peace of mind for the entirety of your event.

We will always try to resolve any issues over the phone first, as sometimes it can be something as simple as turning to power on. If diagnosis over the phone fails we will send someone out to your location to fix the issue, there will be no charge for this however if we are called out without due cause or mis-use then there will be a call out charge.

The luxury toilets require a 13amp socket so that we can run an extension lead to the unit for the lights, water and pump. If you have a generator onsite the minimum requirement would be a 5KVA.

We require good unimpeded access with firm level ground. Should you believe the access to be difficult then a site visit is normally advised to be carried out in advance of the event

We do not provide them as standard. We can provide names of local companies that would be able to supply you with a generator.

Simply Loos will provide consumable items with all types of toilets. If you require additional supplies we can supply the costs for these.

All waste is contained within each toilet unit, is collected at the end of your event and is taken to a waste disposal site. Simply Loos are a registered waste carrier and have the correct license to perform this task.

For events taking place over a period of days we would recommend that a service visit is carried out to keep the units clean and sanitary. Alternatively we are able to provide an attendant service. For more information on this please call our hire team on 0800 783 4710.